FAQ

Our fleet includes Lincoln Continental and Mercedes-Benz S-Class sedans, Cadillac XT6, Cadillac Escalade and Chevrolet Suburban SUVs, Mercedes-Benz Sprinter vans (executive and party configurations), a party bus, and armored SUV and sedan options. Every vehicle is detailed before each trip and driven by a professional chauffeur.

Book online in under a minute at visionlimogroup.com/book, request a quick quote, or call or text (718) 905-8446. Tell us your pickup and drop-off addresses, date and time, number of passengers and luggage, and any flight number — you’ll receive a confirmation with your flat rate, then the chauffeur’s name, photo and mobile number before the trip.

Sedans and SUVs can be cancelled free of charge up to 2 hours before pickup; Sprinters and party buses up to 24 hours before. Event bookings (weddings, proms, New Year’s Eve) follow the terms on your confirmation. Cancellations inside the window may be charged in full.

We accept all major credit and debit cards, Apple Pay and Google Pay. Your card is authorized at booking and charged after the trip; corporate accounts can be invoiced monthly (net-15 or net-30).

Vision Limo Group is based in Hicksville, NY and serves all of Long Island (Nassau and Suffolk County), the five boroughs of New York City, Westchester County, northern New Jersey (Bergen, Hudson, Essex, Union and Morris County) and Fairfield County, Connecticut. Long-distance transfers to the Hamptons, Atlantic City, Philadelphia and Boston are available on request.

Yes. We provide 24/7 flat-rate airport transportation to and from JFK, LaGuardia (LGA), Newark Liberty (EWR), Teterboro (TEB), Westchester County Airport (HPN) and Islip MacArthur (ISP). Every airport pickup includes real-time flight tracking and 60 minutes of complimentary wait time after landing (90 minutes for international arrivals). Meet-and-greet inside the terminal is available on request.

Yes. Every Vision Limo chauffeur is TLC-licensed, background-checked, drug-tested and professionally trained, and every vehicle is commercially insured at livery limits. Certificates of insurance are available for corporate clients, schools and venues on request.

Yes. Let us know at booking if you need a specific vehicle, a preferred route, extra stops, child seats, a meet-and-greet with a name sign, a particular temperature or music, or anything else — we’ll note it on your reservation and brief the chauffeur.

Your quote is all-inclusive of tolls, fuel and fees, so the price you see at booking is the price you pay. A standard gratuity is included in our quoted rates; anything extra for exceptional service is at your discretion.

We welcome pets in our SUVs and Sprinters at no extra charge; please let us know at booking so we can prepare the vehicle. Service animals are always welcome in every vehicle. If you have any other questions, contact us at info@visionlimogroup.com or call (718) 905-8446.

Yes. Vision Limo operates 24 hours a day, 365 days a year, including 4 a.m. airport departures, late-night arrivals and holidays. There is no surcharge for early-morning or late-night pickups.

Never. Every Vision Limo ride is a flat rate agreed at booking — no surge, no meter, no surprises. Rates include tolls and standard gratuity.

Yes. Infant, convertible and booster seats are available at no charge. Tell us the ages of the children when you book and the seats will be installed before pickup.

We track every flight in real time, so your chauffeur’s arrival adjusts automatically to your actual landing time. There is no charge for standard delays, and you receive 60 minutes of free wait time after a domestic arrival (90 minutes international).

Yes. Corporate accounts include flat rates on your regular routes, a dedicated booking line for executive assistants, traveler profiles, monthly invoicing and spend reports by traveler or cost center. There is no minimum spend. Call (718) 905-8446 or email info@visionlimogroup.com to set one up.